Core components
Housing, solar panel, and the mainboard with integrated MPPT controller and LED light source.
WARRANTY & REPLACEMENT PARTS
Support beyond
the first night.
Start with your purchase date and the part that needs attention. We'll help you work out the next step.
Get product support ↗Coverage at a glance.
Warranty coverage begins on the date of purchase. Keep your order information or proof of purchase.
Battery & remote
Built-in battery pack and remote control. Remote damage caused by leaking batteries is excluded.
Coverage is subject to the service process and exclusions below. Subscribing to marketing emails is not required for support or warranty coverage.
Replacement parts, by year.
| Time from purchase | Parts coverage | Shipping & next steps |
|---|---|---|
| Within 3 years | Eligible mainboard and battery replacements are free. The remote is covered for 3 years. | Free shipping within the United States. Contact BUINNE so we can confirm the part needed. |
| Years 4–5 | Eligible mainboard replacement is free. Battery coverage has ended; ask about a compatible paid battery pack or official kit. | BUINNE also pays shipping for eligible free mainboards within the United States. |
Compatibility comes first
The battery pack and integrated LED + MPPT module are replaceable. Send us your model, a description of the issue, and available order details. Ask for the correct replacement guide before opening the light or changing components. Do not select a battery solely by its stated voltage or capacity.
How support works.
- Try the basic checks. Confirm that the remote display works, allow a full day of outdoor charging, and test the light at night.
- Tell us what happened. Use the support form, email support@buinne.com, or contact us through your Amazon order.
- Identify the right part. For a covered fault, BUINNE helps confirm a compatible repair kit and provides guidance.
- Follow up if the issue remains. If the approved repair does not resolve the problem, contact us to discuss replacement or refund options under the service policy.
Cosmetic damage on arrival
Report scratches, dents, or stains affecting an otherwise working lamp within 15 days of receipt, with photos through your Amazon order. The stated service policy provides a full refund without requiring a return for eligible cases.
What is excluded?
- Damage caused by misuse, unauthorized disassembly, internal circuit modification, or added external panel/battery wiring.
- Battery deterioration caused by prolonged panel obstruction or extended low-charge storage.
- Corrosion resulting from damaged waterproof seals or submersion.
- Damage caused by events such as lightning, floods, or typhoons.
- Normal lithium-ion battery capacity fading over time.
- Remote damage caused by battery leakage.
BUINNE-approved maintenance should follow the supplied instructions. If you are unsure, contact support first.